The Crown Prosecution Service (CPS) has spent approximately an estimated spend of (exclusive of VAT) £376,704 on addressing the concerns raised about complaints handling by Her Majesty's Crown Prosecution Service Inspectorate (HMCPSI) in their 2009 report. This estimated cost includes spending on a new complaints IT system, modifications to the IT system since April 2010 to date, staff training, publications and any other additional costs of bought in services and direct cost products. This estimated cost does not include staff costs.